Kinderschutz

1. Our commitment

Elim Camping has zero tolerance for content that sexualises, grooms, or endangers children. Content of that kind is handled under our Illegal Content Policy, removed immediately on detection, and reported to the German Federal Criminal Police Office (BKA) and relevant authorities. There is no circumstance in which that kind of content is acceptable on the platform.

This policy covers a different problem: listings that are marketed as safe and family-friendly but fail to meet basic standards of child safety in practice. Families trust those claims when they book. We expect owners to honour them.

2. What family-friendly means on Elim Camping

If your listing is marketed with family-friendly tags, photos of children, language like “perfect for families”, or facilities targeted at children (playgrounds, family pitches, kids’ pools, etc.), you are representing to guests that the campsite meets these baseline expectations:

• All electrical, gas, and fire-safety installations comply with local regulations and have current inspections
• Bodies of water on or adjacent to the campsite (pools, lakes, rivers, ponds) are either fenced, supervised during advertised hours, or clearly signed as unsupervised — and the advertised supervision actually happens
• Playground equipment is maintained, inspected, and safe for the age range implied by the listing
• Sanitary facilities are clean, functional, and accessible
• The site is free of hazards you would reasonably warn about — unmarked construction, broken glass, exposed wiring, aggressive animals
• Staff or owner presence is consistent with what is advertised. If your listing suggests a campsite with “always someone on call,” that needs to be true.

Advertising features you do not actually provide is a violation of this policy and our Fraud & Deception Policy.

3. Reporting a child-safety concern

If you encounter a child-safety concern on Elim Camping or at a campsite you booked through us, please report it. We treat these reports as a priority.

For non-urgent concerns — a listing that looks unsafe, misleading family-friendly claims, concerns about a specific guest’s behaviour — use the “Report this listing” button on the campsite detail page and select the appropriate category. A human reviewer will look at it.

4. Our escalation workflow

When a child-safety concern reaches us, we follow a fast-response workflow designed to minimise time-to-action.

1. Triage within two hours during business hours (Mon–Fri, 09:00–18:00 CET/CEST), or first-thing the next business day for reports received overnight. Reports flagged URGENT are paged to the on-call reviewer outside business hours.
2. Immediate listing suspension if the concern involves credible allegations of physical danger to a child at a specific campsite, while we investigate. We act first and verify afterwards — we would rather inconvenience a legitimate owner than keep an unsafe listing up.
3. Contact the reporter within one business day to acknowledge receipt and, where the reporter is contactable and not anonymous, ask clarifying questions.
4. Contact the owner to give them a chance to respond to the allegations, unless doing so would interfere with an ongoing investigation or put anyone at further risk.
5. Notify authorities where the report is credible and concerns illegal conduct, per our obligations under the DSA and German law.
6. Resolve and document. Each report is closed with a recorded outcome: no action, warning, listing removal, account suspension, or law-enforcement referral. Owners who are cleared are told so.

5. Consequences for owners

Confirmed violations of this policy result in one or more of the following, at our discretion based on severity:

• Written warning and required corrective action
• Removal of family-friendly tags and inability to reinstate them without demonstrated remediation
• Suspension of the listing
• Permanent termination of the owner account and bans on re-registering
• Referral to law enforcement where the conduct is a criminal offence

6. For campers travelling with children

A few practical tips while you use Elim Camping:

• Read the listing carefully. Family-friendly tags are a useful starting point, but the details — water access, supervision, facilities — are where the substance lives.
• Ask the campsite specific questions via the Elim Camping messaging thread. Keeping the conversation on-platform means we have a record if something goes wrong.
• If something feels off when you arrive — a campsite that doesn’t match the listing, staff that aren’t reachable, unsafe facilities — leave and contact us. Safety comes before sunk cost.
• Never leave children unsupervised near water, regardless of what the listing claims about supervision.

7. Related policies and resources

• Illegal Content Policy — how we handle illegal content, including child safety violations
• Fraud & Deception Policy — what to do when listings don’t match reality
• German Federal Criminal Police Office (BKA) child protection reporting: bka.de
• Hilfetelefon “Sexueller Missbrauch” (German helpline for sexual abuse of children): 0800 22 55 530 (free, anonymous)